Support
We're here to help you get the most out of Rishi Reader.
Contact Us
If you need assistance or have any questions, you can reach us through the following channels:
Phone
Common Topics
Below are answers to some of the most frequently asked questions. If your question isn't covered here, don't hesitate to contact us directly.
Getting Started / Installation
Rishi Reader is available for macOS, Windows, and Linux. Visit rishi.fidexa.org to download the latest version. Once downloaded, follow the on-screen installer instructions for your platform. If you encounter any issues during installation, please contact us with your operating system version and a description of the problem.
Account Issues
If you're having trouble signing in, resetting your password, or managing your account, try the following: make sure you're using the email address you registered with, check your spam folder for verification emails, and ensure you have an active internet connection. If the issue persists, reach out to us at [email protected] with your account email and a description of the problem.
Premium Features
Rishi Reader offers premium features including text-to-speech, cloud synchronization, and AI-assisted reading tools. If you have questions about your subscription, billing, or accessing premium features, please contact us and we'll be happy to assist.
Technical Issues / Troubleshooting
If you're experiencing crashes, performance issues, or unexpected behavior, try restarting the app and ensuring you're running the latest version. If the problem continues, please email us at [email protected] with the following details: your operating system and version, the Rishi Reader version number (found in the app settings), and a description of the issue including any error messages you see.
Response Times
We typically respond to all inquiries within 24-48 hours during business days. For urgent issues, please indicate the urgency in your subject line and we'll do our best to prioritize your request.
Policies
For more information about how we handle your data and the terms governing your use of Rishi Reader, please review our policies: